1.Whenever I amtrying to register, the system is saying there is no contact (Mobile) numberwith this GSTIN in GST Common Portal. How should I resolve this issue?

This indicates that e-way bill system is unable to get thecontact details (mobile number or email address) for your GSTIN from the GSTCommon Portal(www.gst.gov.in). Please contact GST helpdesk.

2. Whenever, I’mtrying to register with my GSTIN, the system is saying ‘Invalid GSTIN’ or thedetails for this GSTIN are not available in GST Common Portal. How should Iresolve this issue?

This indicates that the GSTIN entered by you is wrong or your GSTINdetails is not available in the GST Common Portal. Please check the GSTINentered or go to the GST portal (www.gst.gov.in) and check the details of yourGSTIN under ‘Search Taxpayer’ Tab.

3. Whenever I amtrying to register, the system is showing wrong address or mobile number. Howshould I resolve this issue?

This indicates that you might have updated your businessregistration details in the GST Common Portal recently. Please click the‘Update from Common Portal’ button on the eway bill portal, to pull the latestdata from the GST Common Portal. If even after this action, wrong data isdisplayed, kindly update the address/mobile number details in GST common portalthrough amendment process.

4. I am unableto enroll as transporter as the system issaying ‘PAN details are not validated’? What should I do?

This indicates that PAN name and Number, entered by you, isfailing validation at the CBDT/ Income Tax system. Please enter exact name andnumber as in income tax database.

5. Whenever, Iam trying to enroll astransporter, the system is saying you are already registered under GST systemand go and register using that GSTIN? What should I do?

This indicates that you are a registered taxpayer with validGSTIN, since a validation is done on the PAN you have entered. You need notenroll again as transporter but use your GSTIN to register on eway bill portal.

6. Whenever I amtrying to enrol as a transporter, the system is saying you have alreadyenrolled. What should I do?

This indicates that you have already enrolled on the e-waybill portal by providing your PAN, business and other details and you havecreated your username and password. Please use these credentials to log intothe e-way bill system. If you have forgotten the username or password, thenplease use the ‘Forgot Trans id’ or ‘Forgot Password’ facility provided on theportal to recover your username or reset new password.