Whenever, Iam trying to login the system says ‘Invalid Login…Please check your usernameand password. How should I resolve this issue?

This indicates thatyou are trying to login to the e-way bill system with incorrect username andpassword. Please check the username and password being used to login to thesystem. If you have forgotten the username or password, then please use the‘Forgot Trans id’ or ‘Forgot Password’ facility provided on the portal torecover your username or reset new password.

Whenever, Iam trying to login the system says ‘Your account has been frozen’. How should Iresolve this issue?

This indicates thatyour account has been frozen because you might have cancelled your registrationor your GSTIN has been de-activated in the GST Common Portal. Please visit theGST Common Portal (www.gst.gov.in) to find the status of your GSTIN under‘Search Taxpayer’ tab. In case you are able to log in on GST portal but not logon e-Way Bill portal, please lodge your grievance at https://selfservice.gstsystem.in/.

What should Ido, if I do not remember my username and password?

If you have forgottenthe username or password, then use the ‘Forgot Username’ or ‘Forgot Password’facility provided on the portal to recover your username or reset new password.The user needs to enter the details asked for authenticate same via OTP, for anew username and password.