About this Portal

The Portal has been designed for lodging complaints by taxpayers and other stakeholders. They can lodge Complaint here indicating issues or problems faced by them while working on GST portal instead of sending emails to the Helpdesk. It has been designed in a manner that the user can explain issues faced and upload screenshots of pages where they faced the problem, for quick redressal of grievances.

Having this portal has the following advantages:

  • Enable the user to lodge his complaint and raise tickets himself.
  • To provide all required information and reducing to and fro communication between helpdesk and the tax payers, helping to reach a faster resolution.
  • Enable the tax payer to check the progress of resolution of his complaint by using the ticket number (acknowledgement number generated after a complaint is lodged).
  • Check the resolution comments in case the complaint/ticket is closed.
  • Based on selection of category/subject and sub-category, portal provides relevant FAQ/pages of User manual to help the user resolve the problem faced by him.

Track Ticket Status

* indicates mandatory fields

Quick Guide to check the ticket status:

Please type in the ticket number in the " Ticket Reference Number" box, enter the code and then click on search.

The ticket details will be sent to your registered email address.

Please enter the key word of your issue that you are facing e.g. "GSTR 1" or "PAYMENTS" or "GSTR 3-B".

Please select the appropriate category and sub category from the drop down boxes which matches with your issue/concern.
Quick Guide to lodge a complaint/issue:

Please enter the keyword related to issue / complain being faced by you in the "Type of Issue/Concern" box.

The system will search and show the list of all the issue with the entered keyword from which you can select the exact issue, after which the system will show the FAQ’s and relevant sections of User Manual related to that issue / complain. Please go through the FAQ shown which may solve the problem faced by you.

In case no match is found with the keyword entered, then you can select the most relevant Category and Sub-Category from the dropdown boxes next to the box, "Type of Issue/Concern".

In case the FAQ’s do not help resolve the issue, then please select the button "No, I want to lodge my complaint" which will show the page to fill in the details to lodge the complaint.

On lodging of complaint, System will give you a reference number (ticket). Use it to check status of your complaint in future here.