Quick Guide to lodge a complaint/issue:
Please enter the keyword related to issue / complain being faced by you in the "Type of Issue/Concern" box.
The system will search and show the list of all the issue with the entered keyword from which you can select the exact issue, after which the system will show the FAQ’s and relevant sections of User Manual related to that issue / complain. Please go through the FAQ shown which may solve the problem faced by you.
In case no match is found with the keyword entered, then you can select the most relevant Category and Sub-Category from the dropdown boxes next to the box, "Type of Issue/Concern".
In case the FAQ’s do not help resolve the issue, then please select the button "No, I want to lodge my complaint" which will show the page to fill in the details to lodge the complaint.
On lodging of complaint, System will give you a reference number (ticket). Use it to check status of your complaint in future here.