The Portal has been designed for lodging complaints by taxpayers and other stakeholders. They can lodge Complaint here indicating issues or problems faced by them while working on GST portal instead of sending emails to the Helpdesk. It has been designed in a manner that the user can explain issues faced and upload screenshots of pages where they faced the problem, for quick redressal of grievances.
Having this portal has the following advantages:
Enable the user to lodge his complaint and raise tickets himself.
To provide all required information and reducing to and fro communication between helpdesk and the tax payers, helping to reach a faster resolution.
Enable the tax payer to check the progress of resolution of his complaint by using the ticket number (acknowledgement number generated after a complaint is lodged).
Check the resolution comments in case the complaint/ticket is closed.
Based on selection of category/subject and sub-category, portal provides relevant FAQ/pages of User manual to help the user resolve the problem faced by him.